Privacy Policy

1. Data We Collect

We collect the minimum amount of information necessary to fulfill your order and provide a great experience. This includes:

• Email address — used for order confirmation, shipping updates, and customer support
• Shipping addresses — used to deliver your magnets to you or your recipients
• Photos — the images you upload to create your custom magnets
• Payment information — processed securely by Stripe; we never store your credit card details
• Contact form submissions — your name, email, and message when you reach out for support

2. How We Use Your Data

Your information is used for:

• Order fulfillment — printing your magnets and shipping them to the correct address
• Communication — sending order confirmations, shipping notifications, and tracking information
• Customer support — responding to your inquiries and resolving any issues
• Service improvement — understanding usage patterns to make Memora better

We will never sell your personal information to third parties or use your photos for marketing purposes without your explicit consent.

3. Data Sharing

We share your information only with trusted service providers necessary to fulfill your order:

• Print shop partner — receives your photo and shipping address to print and ship your magnets
• Stripe — processes payments securely. See Stripe's Privacy Policy
• Shipping carriers (USPS/UPS) — receive shipping addresses to deliver your order

We do not share your data with any other third parties for marketing or advertising purposes.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Order data — retained for up to 2 years for order history and customer support
• Photos — stored securely during order fulfillment and deleted within 90 days after delivery
• Contact submissions — retained for up to 1 year

5. Cookies

Memora uses essential cookies to maintain your session and order state as you navigate through the site. We do not use advertising or tracking cookies. No third-party analytics tools are used to track your behavior across other websites.

6. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correct — request correction of inaccurate personal data
• Delete — request deletion of your personal data, subject to legal retention requirements
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us.

7. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us. We take your privacy seriously and will respond to all inquiries promptly.